Business Operations Analyst

Wheel is the health tech company powering the next generation of healthcare. The entire healthcare industry is racing to serve patients online, but outdated business models, technologies, and mindsets are continuing to get in the way. We pioneered a new way for companies to build and scale virtual care.

Instead of starting from scratch, companies can leverage Wheel’s virtual care platform and nationwide clinician network to develop a virtual care service — bypassing the 15 months and $15 million it can take to build from the ground up. Today, Wheel powers the most innovative companies in healthcare today, including digital health companies, clinical lab networks, retailers, traditional healthcare providers, and tech companies.

We’re a team of experts and innovators working together to solve some of healthcare’s most challenging problems in order to put great care within everyone’s reach. We’ve raised $216 million in funding and backed by top investors including Lightspeed Venture Partners, Tiger Global, Coatue, CRV, Tusk Ventures, Salesforce Ventures, and Silverton Partners.

In the last year we’re proud to have been named:

Forbes Next Billion Dollar Startups
Built In’s Best Remote-First Places to Work
CB Insights Digital Health 150
Business Insider 30 Leaders under 40 Changing Healthcare

We’re looking for people to join our team who share a passion for making a positive difference in healthcare and feel connected to our core values.

Position Summary

The Business Operations team drives business analytics and insights, operational processes, and cross-functional execution of strategic projects. We are seeking a Business Operations Analyst to support Wheel’s internal stakeholders.

You will act as an innovative thought partner across the business to solve complex challenges with a focus on strategic projects, data analysis, and driving efficient processes. You could be building out data models to analyze clinician supply and demand alongside the Product and Operations teams or developing chart audit processes with the Clinical Operations team.

Responsibilities

Analyze existing data and metrics to uncover new stakeholder insights
Work with stakeholders to develop suggestions and action plans
Communicate relevant project information and data insights to stakeholders
Work with Product and Engineering to build out Data Models and Dashboards
Project manage and execute on strategic cross-functional projects. Stakeholders include Product, Engineering, Operations, Sales, and Marketing teams.
Manage tracking and analysis of company and department OKRs (Objectives and Key Results)
Drive operational excellence by identifying and executing processes that create efficiency, remove obstacles and improve operational metrics

Qualifications

Minimum 2+ years relevant work experience as an analyst with strong business acumen
Bachelors in engineering, economics, math, business, or related field
Experience in a high growth startup/entrepreneurial environment is a plus
Strong understanding of SQL
Proficiency in data visualization tools such as Looker, Tableau or others
Analytical: You see patterns in data and make connections where others don’t
Organized: You’re responsible and possess discipline and determination
Team Player: You like accomplishing things as part of a team
Good Communicator: You are comfortable communicating your ideas and work with all kinds of people
Great Time Manager: You thrive in managing and executing projects in a timely manner
Dependable: You’re reliable, responsible, and understand your role and responsibilities

Equal Employment Opportunity Statement

At Wheel, we know we will go further together by celebrating diversity and that starts by honoring each of our unique lived experiences. We look for a diverse pool of applicants including those from historically marginalized groups: women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans and people from different socioeconomic backgrounds. We are committed to ensuring a safe work environment where employees are not discriminated against based on age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic protected by law. We are proud to be an equal opportunity employer that believes in health, equity, equality, and prosperity for all so we can succeed in changing the way healthcare works.

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