Strategic Account Executive I

Sales Remote

Wheel is the health tech company powering the next generation of healthcare. The entire healthcare industry is racing to serve patients online, but outdated business models, technologies, and mindsets are continuing to get in the way. We pioneered a new way for companies to build and scale virtual care. 

Instead of starting from scratch, companies can leverage Wheel’s virtual care platform and nationwide clinician network to develop a virtual care service — bypassing the 15 months and $15 million it can take to build from the ground up. Today, Wheel powers the most innovative companies in healthcare today, including digital health companies, clinical lab networks, retailers, traditional healthcare providers, and tech companies.

We’re a team of experts and innovators working together to solve some of healthcare’s most challenging problems in order to put great care within everyone’s reach. We’ve raised $216 million in funding and backed by top investors including Lightspeed Venture Partners, Tiger Global, Coatue, CRV, Tusk Ventures, Salesforce Ventures, and Silverton Partners. 

In the last year we’re proud to have been named:

  • Forbes Next Billion Dollar Startups 
  • Built In’s Best Remote-First Places to Work
  • CB Insights Digital Health 150 
  • Business Insider 30 Leaders under 40 Changing Healthcare 

We’re looking for people to join our team who share a passion for making a positive difference in healthcare and feel connected to our core values. 

Position Summary

The Strategic Account Executive I plays an integral role in driving Wheel’s performance by building, optimizing, and expanding our commercial business and being hyper-focused on customer experience. You’ll be a leader and customer advocate on our Commercial team and manage an exciting and dynamic set of accounts, owning revenue goals and ensuring our customer’s happiness and success. You will work closely with Wheel’s internal teams (Clinical, Product, Sales, Delivery) to partner and be an advocate for Clients.  

This role covers the full customer lifecycle from supporting relationships through launch, to achieving full potential and expanding over time.

Responsibilities

  • Manage a book of accounts to meet defined retention, expansion and client satisfaction targets
  • Prioritize your efforts across Enterprise accounts (300-500K)
  • Own the full customer relationship, partnering with implementation teams and taking over management for ongoing customer happiness
  • Develop, manage, and maintain client relationships from senior-most levels through day-to-day interactions, optimizing for alignment and impact.
  • Understand client’s overall strategy, translating that strategy to a successful roadmap of initiatives in partnership with Wheel.
  • Partner with the Wheel Implementation, Operations and Product Leads to develop an operational plan for ensuring customer goals are achieved.
  • Work cross-functionally to ensure that customer feedback is being shared and acted upon by the appropriate group at Wheel.
  • Lead all client activities, including Annual Business Reviews and regular day to day communication.
  • Identify, pursue, and close new and existing revenue opportunities.
  • Negotiate and execute renewal contracts that align to customer goals.
  • Manage and forecast the health of your accounts.

Qualifications

  • 9-12 years of direct Account Management experience working with enterprise accounts (that includes some upsell/cross sell experience)
  • Experience in the Healthcare industry preferred
  • Experience in Technology industries
  • Experience in developing customer growth strategy to support the business 
  • Experience managing a range of priorities and accounts, focusing on what’s critical
  • Comfort with ambiguity: experience adapting in rapidly changing environments and contributing to an evolving customer management process
  • Curiosity: always looking for an opportunity to learn, grow and give/receive feedback
  • Critical core competencies include: Ability to work independently; strong ability to proactively develop relationships; excellent communication skills; ability to think strategically about client needs, agendas, and dynamics, and create solutions and approaches that deliver on client needs; demonstrated leadership experience. 
Equal Employment Opportunity Statement
At Wheel, we know we will go further together by celebrating diversity and that starts by honoring each of our unique lived experiences. We look for a diverse pool of applicants including those from historically marginalized groups: women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans and people from different socioeconomic backgrounds. We are committed to ensuring a safe work environment where employees are not discriminated against based on age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic protected by law. We are proud to be an equal opportunity employer that believes in health, equity, equality, and prosperity for all so we can succeed in changing the way healthcare works.