Director, Central Operations

Operations Remote

Wheel is the health tech company powering the next generation of healthcare. The entire healthcare industry is racing to serve patients online, but outdated business models, technologies, and mindsets are continuing to get in the way. We pioneered a new way for companies to build and scale virtual care. 

Instead of starting from scratch, companies can leverage Wheel’s virtual care platform and nationwide clinician network to develop a virtual care service — bypassing the 15 months and $15 million it can take to build from the ground up. Today, Wheel powers the most innovative companies in healthcare today, including digital health companies, clinical lab networks, retailers, traditional healthcare providers, and tech companies.

We’re a team of experts and innovators working together to solve some of healthcare’s most challenging problems in order to put great care within everyone’s reach. We’ve raised $216 million in funding and backed by top investors including Lightspeed Venture Partners, Tiger Global, Coatue, CRV, Tusk Ventures, Salesforce Ventures, and Silverton Partners. 

In the last year we’re proud to have been named:

  • Forbes Next Billion Dollar Startups 
  • Built In’s Best Remote-First Places to Work
  • CB Insights Digital Health 150 
  • Business Insider 30 Leaders under 40 Changing Healthcare 

We’re looking for people to join our team who share a passion for making a positive difference in healthcare and feel connected to our core values. 

Position Summary

The Head of Central Operations is responsible for setting the vision and building the strategy for the organization behind scaling Wheel's core operations. 

We are looking for someone who has a mix of strong operational prowess to distill complex challenges into digestible solution, the innovation and creative thinking that's required to develop outside the box solutions, the emotional intelligence required to lead a fast paced business and inspire a team of people, the diplomatic instincts to build meaningful positive relationships across departments, and the collaboration skills needed to bring out the best from Wheelies. 

The Central Operations team's primary objectives consist of growing our clinician network and optimizing the core marketplace dynamics. The team is composed of functional subject matter experts who are biased towards building and running robust processes that support Wheel's operation at scale.

Responsibilities

  • Lead, coach, and develop a large, multi-disciplinary team of specialists focused on developing, standardizing and optimizing scalable strategies, processes and work streams to support the growth of Wheel’s operation.
  • Lead the organization that is responsible for managing the end-to-end supply acquisition of Wheel’s clinical network to ensure we meet the targeted demand.
  • Develop and provide consistent supply acquisition and marketplace performance operational reporting 
  • Develop strategies and processes to optimize our business by collaborating with and influencing cross-functional teams and leveraging data to inform decisions
  • Define hiring needs, execute on those needs, and train new team members.
  • Forecast and set quarterly goals while creating an environment of experimentation, analytical thinking and precision to reach those goals.

Qualifications

  • B.A/B.S or equivalent required; MBA preferred
  • 8+ years experience in successfully leading a team of professionals, or equivalent role, ideally in a startup or similar environment
  • Excellent communicator who is capable of motivating teams, collaborating with diverse groups across a large organization, and liaising with external partners as needed
  • A great understanding of real-time marketplaces within an analytical mindset (supply and demand economics)
  • Experience navigating ambiguous environments solving complex problems while exercising good judgment
  • Ability to simplify difficult problems into solvable tasks that can be acted upon
  • A data-driven nature, and attention to detail that drive your love of process improvement
  • Comfortable learning and adapting to new concepts and using new tools
  • Self-motivated, energetic, and driven with the ability to learn new skills that will enable you to grow with the role
Equal Employment Opportunity Statement
At Wheel, we know we will go further together by celebrating diversity and that starts by honoring each of our unique lived experiences. We look for a diverse pool of applicants including those from historically marginalized groups: women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans and people from different socioeconomic backgrounds. We are committed to ensuring a safe work environment where employees are not discriminated against based on age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic protected by law. We are proud to be an equal opportunity employer that believes in health, equity, equality, and prosperity for all so we can succeed in changing the way healthcare works.