Clinical Support RN, Clinical Operations

Clinical Operations Remote

Wheel is the health tech company powering the next generation of healthcare. The entire healthcare industry is racing to serve patients online, but outdated business models, technologies, and mindsets are continuing to get in the way. We pioneered a new way for companies to build and scale virtual care. 

Instead of starting from scratch, companies can leverage Wheel’s virtual care platform and nationwide clinician network to develop a virtual care service — bypassing the 15 months and $15 million it can take to build from the ground up. Today, Wheel powers the most innovative companies in healthcare today, including digital health companies, clinical lab networks, retailers, traditional healthcare providers, and tech companies.

We’re a team of experts and innovators working together to solve some of healthcare’s most challenging problems in order to put great care within everyone’s reach. We’ve raised $216 million in funding and backed by top investors including Lightspeed Venture Partners, Tiger Global, Coatue, CRV, Tusk Ventures, Salesforce Ventures, and Silverton Partners. 

In the last year we’re proud to have been named:

  • Forbes Next Billion Dollar Startups 
  • Built In’s Best Remote-First Places to Work
  • CB Insights Digital Health 150 
  • Business Insider 30 Leaders under 40 Changing Healthcare 

We’re looking for people to join our team who share a passion for making a positive difference in healthcare and feel connected to our core values. 

Position Summary

As a Clinical Support RN and part of Wheel’s clinical operations team, you will play a key role in supporting our clinicians and our clients through a variety of different ways.  Your primary function is to provide clinical support to patients on multiple telehealth platforms.  You will work closely with the clinical operations team to assist in the execution of quality improvement initiatives based on performance data and organizational goals. You will be supported by a cross-functional team, including clinicians, product managers, implementation managers, and engineers to ensure the highest quality of care is met across the entire Wheel team.  

The ideal candidate will have the unique combination of a strong clinical background as a Registered Nurse mixed with telehealth experience in clinical quality improvement and patient care support. We are looking for someone who exhibits strong communication skills, a growth mindset, equitable judgment, attention to detail, and a highly collaborative work style. This role requires a Registered Nurse who is tech savvy and can balance multiple applications simultaneously.  Most importantly, this candidate must have the willingness to embrace change amongst a fast paced startup environment. 

This is a 100% remote position that will allow you to work from anywhere while committing to 40 hours a week. 

Responsibilities

  • Support clinicians by completing prior authorizations, reporting communicable diseases to the public health department, monitoring and addressing labs, performing chart audits, and providing post-visit patient support. 
  • Help deliver feedback to clinicians and clients in regards to clinical quality with recommended process improvements.
  • Contribute to the development of a clinical quality platform including but not limited to collaborating on the innovation of quality objectives, metrics, and principles.
  • Collaborate with the Product, Operations, and Medical Teams to help provide clinicians with the best in class care on industry-leading clinical guidelines, Webside Manner™, and telemedicine best practices.  
  • Assist clinicians who reach out to our Support team by answering questions, solving technical issues, and working with clients to solve clinician problems. In addition, you will identify trends and common issues affecting clinicians and propose long term solutions to mitigate problems.

RN Qualities: 

  • Relationship-oriented: foster trust while balancing the best interests of our clinicians, our clients and their patients, and the entire Wheel team.  
  • Quick learner: proactive self-starter that is excited to become an expert on both Wheel and the client, navigating rapidly evolving platforms and policies
  • Passionate about continuous quality improvement: comfortable with implementing the minimum viable clinical product, then iterating based on analysis of qualitative and quantitative data 
  • Excellent communication skills: clear, respectful, and solution-focused communication 

Qualifications

  • Active RN license (ideal candidate has NLC and/or multiple state licenses) 
  • 3+ years of RN experience 
  • 2+ years telemedicine experience 
  • 1+ years of quality/performance improvement experience 
  • Proficiency with common software applications and experience with multiple different EMR systems. 
  • Strong interpersonal skills and the ability to effectively communicate across the organization
  • Must have advanced computer skills including typing speed, email, internet research, downloading and uploading files, and working in multiple browser windows 
Equal Employment Opportunity Statement
At Wheel, we know we will go further together by celebrating diversity and that starts by honoring each of our unique lived experiences. We look for a diverse pool of applicants including those from historically marginalized groups: women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans and people from different socioeconomic backgrounds. We are committed to ensuring a safe work environment where employees are not discriminated against based on age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic protected by law. We are proud to be an equal opportunity employer that believes in health, equity, equality, and prosperity for all so we can succeed in changing the way healthcare works.