Sr. Product Designer

R&D Remote

Wheel is the health tech company powering the next generation of healthcare. The entire healthcare industry is racing to serve patients online, but outdated business models, technologies, and mindsets are continuing to get in the way. We pioneered a new way for companies to build and scale virtual care. 

Instead of starting from scratch, companies can leverage Wheel’s virtual care platform and nationwide clinician network to develop a virtual care service — bypassing the 15 months and $15 million it can take to build from the ground up. Today, Wheel powers the most innovative companies in healthcare today, including digital health companies, clinical lab networks, retailers, traditional healthcare providers, and tech companies.

We’re a team of experts and innovators working together to solve some of healthcare’s most challenging problems in order to put great care within everyone’s reach. We’ve raised $216 million in funding and backed by top investors including Lightspeed Venture Partners, Tiger Global, Coatue, CRV, Tusk Ventures, Salesforce Ventures, and Silverton Partners. 

In the last year we’re proud to have been named:

  • Forbes Next Billion Dollar Startups 
  • Built In’s Best Remote-First Places to Work
  • CB Insights Digital Health 150 
  • Business Insider 30 Leaders under 40 Changing Healthcare 

We’re looking for people to join our team who share a passion for making a positive difference in healthcare and feel connected to our core values. 

Position Summary

Wheel is on a mission to “Put Great Care Within Everyone’s Reach.” As a Senior Product Designer here, you will be responsible for creating user-centered design solutions for our core products that support that mission. You will work closely with product, engineering and research partners to define and deliver measurable value through design for our various users, including clinicians, patients, our customers (leading healthcare brands), and internal Wheel teams. 

Skills and Experience

Product design requires a broad set of skills to deliver great, user-centered experiences. While we don’t expect that candidates will have deep experience in all of the following skills, we are looking for teammates whose skills and experiences include most of the following:

  • Problem definition, analysis
  • Research
  • Ideation, concepting, brainstorming
  • Interaction design
  • Prototyping
  • Visual design
  • Usage of modern tools, design systems
  • Experience working effectively with Product, Engineering partners
  • Design within (and of) large, complex systems
  • Creating design solutions that drive business outcomes

Behaviors and Attitudes

The ability to succeed as a Product Designer at Wheel is not based solely on design skills. We are also looking for teammates who exhibit positive behaviors and attitudes. To truly thrive, Wheelies must consistently demonstrate the following:

  • Curiosity, continuous learning. Active pursuit of opportunities to expand skills and knowledge related to their role (e.g. processes, methods, tools, technology, business).
  • Bias towards action. Not afraid to begin working before all the details are nailed down. Can and does make progress even with ambiguous requirements or project definition. When in doubt, they start the process of learning by doing (i.e. does not suffer from “paralysis by analysis”).
  • Communication, articulation. Strong communication skills (both verbal and written) in order to effectively work with teammates, partners, stakeholders. Ability to articulate the thinking and decision making process that underpins their design work. 
  • Adaptability, flexibility, resilience. The ability to adapt to change as it happens and flexibility in process or project approach. Willingness to experiment or try new things and resilience in the face of adversity.
  • Empathy, emotional intelligence. Empathy for the users of our products and emotional intelligence in interactions with the people they work with at Wheel.
  • Openness to feedback. Ability to receive feedback about their work from peers and other stakeholders across Wheel. Ability to accept and acknowledge the validity of feedback and actively work to incorporate it.
  • Collaboration. Works well with peers, partners, and stakeholders. Makes the effort to bring others together and facilitate conversations and working sessions. Improves work by involving others across the organization.
  • Ownership, initiative. Is willing and eager to raise their hand and lead efforts and activities that may fall outside their typical scope of work. Looks for areas in the organization (process, tools, artifacts, etc.) that can be improved and jumps in to help.
  • Autonomy. When necessary, can work independently from others on project efforts. Able to toggle between working individually and with teammates.
  • Accountability, Trust. Timely delivery of high-quality work that honors commitments that have been made. Willing to acknowledge and own mistakes when they occasionally happen. Can be counted on to consistently do the right thing for users, teammates and the business.
Equal Employment Opportunity Statement
At Wheel, we know we will go further together by celebrating diversity and that starts by honoring each of our unique lived experiences. We look for a diverse pool of applicants including those from historically marginalized groups: women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans and people from different socioeconomic backgrounds. We are committed to ensuring a safe work environment where employees are not discriminated against based on age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic protected by law. We are proud to be an equal opportunity employer that believes in health, equity, equality, and prosperity for all so we can succeed in changing the way healthcare works.