Clinical Operations Associate, Quality Assurance and Content Management (multiple openings)

Clinical Remote
Position Summary 
As a Clinical Operations Associate, you will have a significant, lasting impact on Wheel’s Clinical Operations. From optimizing processes that support the clinician experience to working directly with clients during the implementation process, you’ll be amplifying clinician success, clinical quality, and patient outcomes.

To achieve the above, you'll work closely with a cross-functional team including clinicians, product managers, implementation managers, engineers, and clients to build creative solutions to complex problems and quickly validate them. 

If working with a close-knit group of smart and passionate colleagues solving the most complex operational problems gets you excited, we'd love to hear from you!

- You will provide world-class support to clinicians who are completing consults across a variety of clients. 
- You will work collaboratively with a talented Clinical Operations team and Operations Managers to streamline and accelerate our speed in analyzing data and communicating performance feedback while getting clinicians ready to go on our platform. 
- You will perform basic chart analysis, identify trends and common issues affecting clinicians, and propose long term solutions to mitigate problems.
- You will assist clinicians who reach out to our Support team by answering questions, solving technical issues, and working with clients to solve clinician problems. In addition, you will identify trends and common issues affecting clinicians and propose long term solutions to mitigate problems.
- You will perform content management responsibilities, including compiling communication internally, updating databases, and creating streamlined workflows.
- You will help to understand and meet client expectations for documenting and communicating clinical quality.

- 1+years of experience working in a fast-paced environment
- Experience at a healthcare startup, working directly with clinicians or in a clinical setting is a plus
- Interested in healthcare transformation and clinical & operational quality
- Professional and clear communicator with excellent attention to detail, organization, and prioritization skills
- Experience in process improvement
- Strong ability to utilize google sheets and excel, particularly formulas and pivot tables, with an emphasis in data analysis
- Highly motivated and adaptable self-starter
- Highly collaborative and receptive to feedback

Wheel continues to maintain its commitment to creating an inclusive and equitable work environment, and believes pay transparency is an important component. We are reviewing our internal policies and practices to ensure this is enabled for all employees, regardless of where they are located. In the meantime, this role can be performed remotely, with the exception of Colorado on a temporary basis. Colorado-based candidates will resume consideration in Q1 2022.

Equal Employment Opportunity Statement -  At Wheel, we know we will go further together by celebrating diversity and that starts by honoring each of our unique lived experiences. We look for a diverse pool of applicants including those from historically marginalized groups: women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender non-conforming, first and second-generation immigrants, veterans and people from different socioeconomic backgrounds. We are committed to ensuring a safe work environment where employees are not discriminated against based on age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic protected by law. We are proud to be an equal opportunity employer that believes in health, equity, equality, and prosperity for all so we can succeed in changing the way healthcare works.

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