Client Solutions Engineer

Engineering Remote
About Wheel 

Wheel is bringing the future of work to healthcare. Wheel is a first-of-its-kind enterprise that provides healthcare clients access to a flexible workforce of virtual care clinicians, and the tech-enabled infrastructure required to mobilize it rapidly and compliantly to improve patient access to care. Our mission is to change the way healthcare works by putting clinicians first, because happier clinicians make healthier patients.  

We’re headquartered in Austin, Texas, and recently named one of Built In Austin’s 50 Startups to Watch in 2020. Wheel is venture-backed by top investors with a track-record of growth-- and we’re ready to build an amazing team with top-tier talent like you!  Check out a recent Crunchbase article about Wheel's growth.  
 
What you’ll do as a Solutions Engineer

You are the technical lynchpin through the entire sales cycle - pre and post sales. You will work closely with our prospects and customers to educate, empower, and ensure their success on the Wheel platform. Your technical expertise in Wheel’s technology will allow you to find best-fit solutions for prospects, to train and onboard new customers, through documentation, and to support the long-term success of the customer. 

As a Solutions Engineer, you are the technical customer advocate within Wheel. To aid your customers, you will work closely with every team at Wheel, from Sales and Product, through to Engineering and Client Success. Your goal of customer success should drive you through the entire organization as you seek out and create solutions for your customer’s needs.

What we look for in our Solutions Engineers

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Wheel. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Responsibilities

As critical members of Wheel’s team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.

In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, and solution identification and design.  You will then help each customer on-board during their technical integration phase, and project manage the work needed at the client and Wheel to launch.

For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, and implementation of Wheel’s products and features.  You are the first point of contact for responding to customer’s technical questions and alerting customers to potential issues with their integrations.  You will build dashboards and alerts to help us ensure that Wheel’s customers are receiving top-notch service.

In both cases you’ll communicate customer needs to the Engineering and Product teams, and collaborate with these teams to identify solutions and timelines.

Requirements

-Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills.

-Experience in B2B SaaS - you’re familiar with the needs of customers integrating with a SaaS platform

-3 years of experience in a customer-facing sales or consulting role

-Work cross functionality to create and execute project plans to ensure successful Wheel clients launches

-Technical curiosity and passion: Wheel is at the cutting edge of healthcare technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Wheel’s specific products, but with industry trends.

-A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.

-Aside from technical and collaborative skills, we place a high value on relationship building, and EQ.

Desired

-You've built web applications before, or contributed to existing web applications in a meaningful way.

-You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser’s web inspector.

-Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.

More About You

-You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to engineering managers and C-levels in enterprise organizations.

-You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.

-You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.

-You understand how to manage a project across departments, work to deadlines, and prioritize between competing demands.

Equal Employment Opportunity Statement 

At Wheel, we know we will go further together by celebrating diversity, and that starts by honoring each of our unique life experiences. That’s why we are committed to ensuring a safe work environment where employees are not discriminated against based on age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic protected by law. We are proud to be an equal opportunity employer that believes in health, equality, and prosperity for everyone so we can succeed in changing the way healthcare works.