Operations Associate

Operations Austin, TX
About Wheel 

Wheel is bringing the future of work to healthcare. Wheel is a first-of-its-kind enterprise that provides healthcare clients access to a flexible workforce of virtual care clinicians, and the tech-enabled infrastructure required to mobilize it rapidly and compliantly to improve patient access to care. Our mission is to change the way healthcare works by putting clinicians first, because happier clinicians make healthier patients.   

We’re headquartered in Austin, Texas, and recently named one of Built In Austin’s 50 Startups to Watch in 2020. Wheel is venture-backed by top investors with a track-record of growth-- and we’re ready to build an amazing team with top-tier talent like you!  Check out a recent Crunchbase article about Wheel's growth.    

Job Summary

As an Operations Associate, you will have a significant, lasting impact on Wheel’’s Operations. From optimizing clinician scheduling to supporting clinicians, you’ll help support the future of operations here at Wheel.

To achieve the above, you'll work closely with a cross-functional team including product managers, engineers, clinician advocates, and clients to build creative solutions to tough problems and quickly validate them.

If working with a close-knit group of smart and hungry colleagues solving the hardest operational problems gets you excited, we'd love to hear from you!

Responsibilities

Support:  Wheel strives to be clinician first; this means providing world-class support to clinicians who are completing consults across a variety of clients.

You will help assist clinicians who reach out to support by answering clinician questions, solving technical issues, and working with clients to solve clinician problems. In addition, you will identify trends and common issues affecting clinicians and propose long term solutions to mitigate problems.

Scheduling:  This function is integral to the company as you manage schedules and key relationships with clinicians. You will manage clinician schedules, communicate with clinicians to fill gaps, adapt schedules to fit our client’s growing needs, and work directly with clients to deliver any changes.

Credentialing: Ensuring our clinicians have their licenses and credentials up to date is critical to our value proposition within the industry. You will work collaboratively with a group of talented Operations Managers on ways to streamline and accelerate our speed in getting clinicians ready to go on our platform. 

Skills & Qualifications

- 1 - 2 Years of Experience working in a fast-paced environment 
- Highly motivated and adaptable self-starter who is comfortable working in a startup where things move at lightning speed
- Professional and clear communicator with excellent attention to detail, organization, and prioritization skills
- Bachelor's degree

Equal Employment Opportunity Statement 

At Wheel, we know we will go further together by celebrating diversity, and that starts by honoring each of our unique life experiences. That’s why we are committed to ensuring a safe work environment where employees are not discriminated against based on age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic protected by law. We are proud to be an equal opportunity employer that believes in health, equality, and prosperity for everyone so we can succeed in changing the way healthcare works.