Medication Access Isn’t the Finish Line. It’s the Starting Point.
We’ve made a lot of progress in healthcare over the past decade. Virtual care has gone mainstream. Patients can now access high-quality providers from home. Care plans are more personalized. Health tech is smarter and more connected.
But there’s a major part of the experience that still feels stuck in the past.
You leave a great appointment with a diagnosis and a prescription in hand. You finally feel like you have a plan. Then you head to the pharmacy.
You wait in line. You find out the medication isn’t in stock. You wait some more. When it’s finally ready, it costs five times what you expected. You go home without it, frustrated and unsure of what to do next. No one follows up. Not the pharmacist. Not the provider. No one even knows you walked away without starting treatment.
Any momentum you had in the visit is gone. The system loses track of you. And just like that, your care plan falls apart.
At Wheel, this is exactly the kind of gap we’ve been building towards closing since day one. We believe care doesn’t stop when a prescription is written. That’s often where the most important work begins.
This week, we announced a new collaboration with Amazon Pharmacy. Through our Horizon solution, we now offer patients and clinicians real-time access to inventory, pricing, and delivery options — all within the same care experience. In many markets, patients can receive medications the same day. And clinicians gain visibility into when a prescription is picked up, so they can follow up with confidence.
This is already live with partners like Wondr Health and Respin. These are real programs solving real challenges in metabolic health and menopause care. Patients are getting access to GLP-1s, hormone therapy, and other vital treatments without the typical delays or confusion. And clinicians can see the full picture, from diagnosis to delivery.
But this announcement is just one piece of a larger vision. We are not layering on quick fixes. We are building infrastructure that supports continuity, trust, and outcomes. That includes intake, prescribing, fulfillment, and follow-up — all in one system designed to work together.
Amazon brings scale and convenience to the fulfillment layer. Wheel brings the clinical platform, coordination, and care delivery experience. Together, we are solving for what happens after the prescription.
We’ve been on this mission since 2018, and we are building it the only way that works — brick by brick, and we’re just getting started.
