Convenient care for uncomplicated UTIs
Talk to a licensed doctor or nurse practitioner online. Get the care you need. No appointment needed.
A few things to know:
- This service is cash-pay only. Insurance cannot be used to pay for your visit.
- You can use an HSA or FSA account to pay for your visit.
- During intake, you’ll be asked to confirm insurance coverage to determine eligibility.
Choose how you'd like to get care
Both options help you get care for uncomplicated urinary tract infection (UTI) symptoms online. Choose chat or video. Most visits begin within minutes and are accessible from your phone, tablet, or computer.
Getting care for uncomplicated UTIs
Common questions
Here are answers to common questions about who can use this service, how much it costs, and what to expect.
Who can use this service?
This service is available to adults age 18 and older. The visit and intake process are currently offered in English.
This service is intended for individuals with private or commercial insurance and is not intended for those covered by federal or state government insurance programs. Eligibility is confirmed during intake.
How much does a visit cost?
A video visit is $49 and a chat visit is $29. You’ll see your cost before you begin. There are no surprise fees.
Does the visit fee include medication?
No. Your visit fee covers your time with a clinician. If a prescription is needed, your provider will send it to your preferred pharmacy.
You can use your insurance to help pay for covered medications. The cost of the medicine can vary based on your insurance coverage as well as the pharmacy you select.
Who will I be talking to?
You’ll talk with an experienced, licensed doctor or nurse practitioner. Your clinician will always be licensed in the state where you’re located at the time of your visit.
Where is this service available?
We offer care in all 50 states and Washington, DC. You can start a visit from anywhere within those locations.
Do I need to make an appointment?
No appointment is needed. You can start a visit anytime, or schedule one for later. Most visits begin within minutes, though wait times may be longer during busy hours.
What if I have questions before, during, or after my visit?
We’re here for you 24/7. You can reach out anytime if you have questions before, during, or after your visit. Contact us here.
Can I cancel my visit?
Yes. You can cancel anytime before your visit begins. If your payment method was preauthorized, the hold will usually be released within 5-10 business days.
Is this service for emergencies?
No. This service is not intended for emergency or life-threatening conditions. If you’re experiencing severe symptoms, call 911 or seek in-person emergency care right away.
How is my health information protected?
We take your privacy seriously. Your health information is protected by law, including HIPAA. You can learn more in our Privacy Policy.
