Virtual Care Education

2025 Virtual Care Horizons: Annual Trends Shaping the Future of Patient Care

Wheel Team
January 20, 2025

Powered by 24/7/365 real-time insights, the Wheel platform analyzes millions of de-identified patient interactions across digital health, retail, technology, pharmaceutical, and health plan programs. By mining this vast dataset, we uncover critical trends in consumer health behaviors, treatment preferences, and emerging care models—helping organizations make informed, data-driven decisions.

What's inside?

Women’s health services surge

From menopause support to reproductive health, virtual women’s healthcare is scaling fast. 3 of the top 5 most-utilized services on the Wheel platform were women’s health-related, reflecting strong consumer demand.

Chronic condition care grows

Virtual-first care for diabetes, hypertension, and thyroid disorders is now the standard. Discover why more patients are embracing digital chronic care programs and how providers are expanding access.

Rising patient adoption + retention

Patients aren’t just trying virtual care—they’re sticking with it. Adoption is growing across all generations, with millennials and Gen X tripling their usage while older adults double theirs. As accessibility, personalization, and trust improve, patient retention continues to rise.

Why this report matters

Real-world data from millions of patient interactions

This report is built on 1.43 million virtual visits, offering an unparalleled look at consumer behavior, treatment trends, and the rapid evolution of digital healthcare.

Actionable insights for digital health leaders, employers, and investors

Whether you're expanding virtual care services, investing in digital health, or optimizing patient engagement, this report provides the data-backed insights needed to make informed decisions.

Emerging trends that will shape the future of virtual care

From the rise of virtual-first chronic care to the rapid adoption of digital women’s health services, the report uncovers where the industry is heading—and how you can stay ahead.