Wheel API Terms of Use

Last Updated: February 2026

1. Parties; Acceptance; Relationship to Other Agreements

These API Terms of Use (the “API Terms”) are between Wheel Health, Inc. and its affiliates (“Wheel,” “we,” “us”) and the entity or individual accessing or using the Wheel API (“Developer,” “Client,” or “you”). By accessing or using the Wheel API (including by executing a statement of work that incorporates these API Terms by reference), you agree to be bound by these API Terms.

If you are using the Wheel API on behalf of a company or other entity, you represent and warrant that you have authority to bind that entity.

Order of Precedence. If you have entered into a Telehealth Collaboration Agreement, Master Services Agreement, or other written agreement with Wheel (an “Agreement”), then: (a) these API Terms are incorporated into and form part of the Agreement solely with respect to Wheel API access and use; and (b) in the event of any conflict, the Agreement controls (including with respect to confidentiality, security standards, HIPAA/BAA obligations, indemnities, limitation of liability, governing law, dispute resolution, and audit rights).

If you do not have an Agreement with Wheel, then these API Terms govern your access to and use of the Wheel API as a standalone contract.

2. Definitions

Capitalized terms not defined here have the meanings set forth in the applicable Agreement (if any).

“Wheel API” means Wheel’s web-based services providing programmatic access to Wheel systems and data, together with all updates, revisions, and copies, including associated tools and documentation.
“Access Credentials” means security keys, secrets, tokens, and other credentials used to access the Wheel API.
“Users” means any individuals seeking Telehealth Services through the Telehealth Platform.
“Wheel Content” means any data, content, or executables of or associated with the Wheel API, including Wheel User Data.
“Wheel User Data” means any content, information, and other data about Users of Wheel services that you receive or collect through the Wheel API or your integration.

3. Registration; Access Credentials

Before using the Wheel API, you must provide accurate information identifying your organization and a representative point of contact. Upon approval, Wheel may issue Access Credentials. You understand and agree to the following:

You are responsible for all activity conducted using your Access Credentials.
Access Credentials are confidential and must be protected.
You do not have the right to sell, transfer, publish, or sublicense you Access Credentials.
You are prohibited from circumventing authentication/authorization measures or requiring end users to obtain their own Access Credentials to build or operate the integration unless Wheel expressly authorizes it in writing.
Promptly notify Wheel of suspected compromise of any Access Credentials.

4. API License; Permitted Uses

Subject to your compliance with these API Terms (and any Agreement), Wheel grants you a non-exclusive, non-transferable, non-sublicensable license to access and use the Wheel API solely to operate and support your integration with Wheel as authorized by Wheel. Unless otherwise authorized by Wheel in writing You are only permitted to use the Wheel API in the following ways:

Interact with Wheel systems to retrieve or transmit information necessary to facilitate permitted workflows through your application or website.
Make limited intermediate copies of Wheel Content only as necessary for permitted processing. Any such copes but by delete when no longer needed or upon termination of your Agreement.
Rearrange or reorganize Wheel Content within your application solely to present it to Users in connection with permitted workflows.
Display Wheel Content consistent with your permissions and User consents and any applicable Agreement.

5. Prohibited Uses

You must not, and must not permit any third party to:

Use the Wheel API in any application that contains unlawful content, promotes illegal activity, or violates applicable law or regulation.
Create, publish, or provide any API or other service that enables third parties to access Wheel Content except as expressly authorized in writing by Wheel.
Aggregate Wheel Content with third-party search results in a manner that prevents attribution to Wheel (e.g., blended/aggregated search results without clear source identification).
Obfuscate or hide Wheel branding, sign-in, consent, or authorization flows required by Wheel or by law.
Proxy, request, or use Wheel User credentials (usernames/passwords) in any fashion.
Request more data fields and permissions than the minimum necessary for the authorized integration or as otherwise authorized in the applicable Agreement.
Attempt to exceed or circumvent rate limits or other technical restrictions, including by creating multiple applications for substantially similar purposes.
Scrape, crawl, or download Wheel services or Wheel Content via automated means other than the Wheel API as expressly permitted.
Reverse engineer, decompile, or otherwise modify the Wheel API, Access Credentials, or Wheel Content.
Use Wheel Content for advertising, profiling, or any purpose other than supporting Users transactions and permitted services to Wheel.
Sell, lease, sublicense, use to inform machine learning, or transfer Wheel Content to any third party.
Commingle Wheel Content with other personally identifiable data from third-party sources in a way that increases identifiability, except as expressly permitted under an Agreement and applicable law.

6. Data Use; Privacy; HIPAA / PHI

You may use Wheel User Data only in accordance with Wheel’s written instructions (including as set forth in any Agreement), these API Terms, and applicable law.

If your integration involves Protected Health Information (“PHI”) or other regulated health data, the parties will enter into an applicable Business Associate Agreement and/or other required data protection addenda. You must not access, use, or disclose PHI via the Wheel API except as expressly permitted by such agreement(s) and applicable law.

7. Data Storage; Retention; Deletion

Except as expressly permitted, you may not copy or store Wheel Content or any representation of Wheel Content (including hashed or transformed data).

You may store authentication tokens or identifiers provided by Wheel as necessary to operate the integration.

You may cache Wheel Content solely to improve User experience for no more than twenty-four (24) hours unless otherwise permitted in writing.

You must promptly and securely delete Wheel User Data upon User request (where applicable), when a User deactivates or uninstalls your application, when your relationship with the User ends, and promptly upon termination of API access, except to the extent retention is required by law or permitted by an Agreement.

8. User Agreement; User Consent

Your application must maintain an end-user agreement and privacy policy that complies with applicable law and accurately describe the collection, use, storage, and sharing of User data.

Before obtaining information from Users via the Wheel API, you must obtain informed consent as required by law, including telling Users what data you collect and how it will be used, stored, or shared.

9. Security Safeguards; Incident Notice

You will protect Wheel User Data using reasonable administrative, physical, and technical safeguards, including access controls, encryption in transit, secure credential storage, logging, and vulnerability management.

You must promptly notify Wheel at legal@wheel.com of any suspected security deficiency, intrusion, or unauthorized access involving the Wheel API or Wheel User Data, and cooperate in remediation.

Unless required by law, you will not make any public statement regarding a security incident involving Wheel User Data without Wheel’s prior written consent.

10. Support; Changes; Rate Limits

Wheel may provide technical support, upgrades, or modifications in its discretion. Wheel may change, suspend, or discontinue all or part of the Wheel API at any time.

Wheel may impose call limits and other restrictions based on anticipated usage. Excessive usage may result in throttling, fees (if agreed), suspension, or termination.

11. Intellectual Property; Feedback

Wheel owns all right, title, and interest in and to the Wheel API and Wheel Materials. Except for the licenses expressly granted, no rights are granted to you.

If you provide suggestions or feedback, you grant Wheel the right to use it without compensation.

12. Confidentiality

Wheel Content and the Wheel API are confidential. You will protect them as confidential information and use them only as permitted under these API Terms and any Agreement.

13. Term; Suspension; Termination

These API Terms apply for as long as you access or use the Wheel API, unless terminated. Wheel may suspend or terminate API access if you violate these API Terms, pose a security risk, or if continued access is not in Wheel’s or Users’ best interests.

Upon termination, all licenses cease and you must promptly delete Wheel Content and Wheel User Data in your possession or control, subject to legal retention requirements.

14. Disclaimers

THE WHEEL API AND WHEEL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WHEEL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

15. Limitation of Liability; Indemnity

If you are party to an Agreement with Wheel, limitation of liability and indemnity provisions are governed exclusively by the Agreement.

WHEEL AND OUR EMPLOYEES, AGENTS, SHAREHOLDERS, OR DIRECTORS, SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR LOSS OF USE, PROFIT, REVENUE OR DATA TO YOU OR ANY THIRD PERSON ARISING FROM YOUR USE OF THE WHEEL API. THIS LIMITATION OF LIABILITY SHALL APPLY REGARDLESS OF WHETHER (i) YOU BASE YOUR CLAIM ON CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, (ii) WE KNEW OR SHOULD HAVE KNOWN ABOUT THE POSSIBILITY OF SUCH DAMAGES, OR (iii) THE LIMITED REMEDIES PROVIDED IN THIS SECTION FAIL OF THEIR ESSENTIAL PURPOSE. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO ANY DAMAGE THAT WHEEL MAY CAUSE YOU INTENTIONALLY OR KNOWINGLY IN VIOLATION OF THE API TERMS OR APPLICABLE LAW.

You will defend, hold harmless, and indemnify Wheel (and our and their respective employees, agents, shareholders, and directors) from any claim or action brought by a third party, including all damages, liabilities, costs and expenses, including reasonable attorneys’ fees, to the extent resulting from, alleged to have resulted from, or in connection with: (i) your breach of your obligations herein; or (ii) the violation of any copyright, trademark, service mark, trade secret or United States patent by the Developer Application.

16. Governing Law; Dispute Resolution

If you are party to an Agreement with Wheel, governing law, venue, and dispute resolution are governed exclusively by the Agreement.

If you do not have an Agreement with Wheel, these API Terms are governed by Texas law and exclusive venue lies in the state of Texas.

17. Miscellaneous

Independent Contractors. The parties are independent contractors; nothing creates a partnership or joint venture.
Assignment. You may not assign these API Terms without Wheel’s prior written consent; Wheel may assign freely.
Severability. If any provision is unenforceable, the remainder remains effective.
Entire Agreement. These API Terms are the entire agreement regarding the Wheel API if no separate Agreement exists; otherwise they supplement the Agreement for Wheel API access.